Developing a better understanding of our supporters through their personal data allows us make better decisions, fundraise more efficiently and, ultimately, helps us support our beneficiaries who have suffered life changing injuries. We have made improvements to this policy to make it more understandable to supporters.
Our marketing communications include information about our latest events, inspirational beneficiaries and ways you can support the Foundation. If you would like to receive such communications but have not opted in please contact us on 01664 454155 or firstname.lastname@example.org
What personal data we collect and how we use it The type and quantity of information we collect and how we use it depends on why you are providing it.
Supporters If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or buy something from our shop, we will usually collect: • Your name • Your contact details • Your date of birth • Your bank or credit card details.
Where it is appropriate we may also ask for: • Information relating to your health (for example if you are taking part in a high risk event) • Why you have decided to donate to us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.
We will mainly use your data to: • Provide you with the services, products or information you asked for • Administer your donation or support your fundraising, including processing gift aid • Keep a record of your relationship with us • Ensure we know how you prefer to be contacted • Understand how we can improve our services, products or information.
If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form or our websites.
We may also use your personal information to detect and reduce fraud and credit risk.
Building profiles of supporters and targeting communications We use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, which donors consistently tell us is a key priority for them. We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.
Direct Marketing With your consent, we will contact you to let you know about the progress we are making and to ask for donations or other support. Occassionally, we may include information from partner organisations or organisations who support us in these communications. We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us on 01664 454155 or email@example.com.
We do not sell or share personal details to third parties for the purposes of marketing. But, if we run an event in partnership with another named organisation your details may need to be shared. We will be very clear what will happen to your data when you register.
Sharing your story Some people choose to tell us about their experiences with life changing injuries to help further our work. They may take on a role as an Ambassador or Volunteer, attend our beneficiary focused events or sit on our committees. This may include them sharing sensitive information related to their health and family life in addition to their biographical and contact information.
We use some of the information provided, including gender, ethnicity or the type life changing injury, to target opportunities to get involved. We will also monitor the types of people who are involved to ensure that the views we hear are representative of all people affected by life changing injuries.
If we have the explicit and informed consent of the individuals, or their parent or guardian if they are under 18, this information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.
Support for individuals affected by a life changing Injury We run services to provide support to individuals affected by a life changing injury, and collect personal data in order to provide those services, this includes our Clinical Lead consultants and our online forum, Engage. This information is managed separately from other data provided to the charity.
Our Clinical Lead consultants collect sensitive personal data about your health when you speak, email or send an instant message to them. They will use this information to answer your questions and give advice or guidance. We will also use it for training, quality monitoring or evaluating the services we provide.
Engage asks you to provide your email address when you register and may contact you about administrative issues and changes to the forum. With your consent, we may also use your email address to send you information about our work.
Posts to the forum are anonymous but are likely to contain sensitive information. We advise users to be careful not to post information which would allow them to be identified.
The Matt Hampson Foundation will only share your details in exceptional circumstances to comply with the nurses’ code of professional conduct or where legally required, for example where a child reports abuse, or someone reports serious self-harm or a serious intention of harming someone else.
We may also collect and retain your information if you send feedback about our services or make a complaint.
Children’s data We collect and manage information from children, and aim to manage it in a way which is appropriate to the age of the child. Information is usually collected when children attend our events or fundraise for us.
Where possible and appropriate we will seek consent from a parent or guardian before collecting information about children. Our events have specific rules about whether children can participate, and we‘ll make sure advertising for those events is age appropriate.
Where we collect information about you from
We collect information in the following ways: • When you give it to us DIRECTLY You may give us your information in order to sign up for one of our events, tell us your story, make a donation, purchase our products or communicate with us. Sometimes when you support us, your information is collected by an organisation working for us (e.g. a professional fundraising agency), but we are responsible for your data at all times.
• When you give permission to OTHER ORGANISATIONS to share or it is available publicly We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to improve our fundraising methods, products and services.
The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
Third party organisations You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.
Social Media Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
Information available publicly This may include information found in places such as Companies House and information that has been published in articles/ newspapers.
How we keep your data safe and who has access
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
Your right to know what we know about you, make changes or ask us to stop using your data
You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so. Contact us on 01664 454155 or firstname.lastname@example.org if you have any concerns.
You have a right to ask for a copy of the information we hold about you, although we may charge £10 to cover the costs involved. If there are any discrepancies in the information we provide, please let us know and we will correct them.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to Matt Hampson Foundation, Get Busy Living Centre, Twyford Road, Burrough-on-the-Hill, Melton Mowbray, leicestershire LE14 2JR. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.
If you have any questions, comments or suggestions, please let us know by contacting the Data Compliance Team at the Matt Hampson Foundation, Get Busy Living Centre, Twyford Road, Burrough-on-the-Hill, Melton Mowbray, Leicestershire LE14 2JR